I’M CHILL Acrylic Tray

RETURNS AND REFUND

Returns & Refunds Quick Overview:

• Return Period: To initiate a product return, reach out to us within 30 days of receiving your item. Following approval, you'll have an extra 15 days to send it back.
• Eligibility: Items should be unused, in original condition and packaging. Proof of purchase required.
• Non-Returnable Items: Includes perishables, opened media, gift cards, intimate goods, and specific health items. Our return guidelines do not cover clearance products, special or custom-made orders.

How to Return & Processing Timelines:

1. Email [email protected] with product ID, order number, reason, and photos (if needed) or use the Returns Form provided on our refund and returns page.
2. Await our response within two working days for the appropriate return address and further instructions.
3. Once received, items will be inspected and the return processed within 5-7 business days.

Refunds:
For unsatisfactory items, defects, damages, or undelivered products, notify us through email  or use the Exchange Form provided on our refund & Returns page.. Once approved, refunds are processed to your original payment method.

Sale Items: Only regular-priced items refundable. Sale items can be exchanged if defective.

Exchanges:
For defective or damaged items. Email us or use the Exchange Form provided on our refund & Returns page.

Gifts:
Items marked as gifts and sent directly to you will receive gift credit upon return.

Shipping Returns:
Customers cover return shipping. For valuable items, consider trackable services.

For further details, please see our refund and returns policy.